Agent Onboarding Resources

Joining a new real estate brand can feel overwhelming, so we’ve created a structured onboarding journey to guide you through every step.

This page explains what happens after your documents have been submitted, how your FFC process works, when your Leapfrog email address will be created, and how to access the platforms, training, and resources you need to get started.

The onboarding process is designed to help you move from candidate to active Leapfrog agent as quickly and smoothly as possible.

Step 1: Submit Your Required Documents

Before your onboarding can begin, your office or franchise team will request the required joining documents.

These may include:

Completed agent information form

Copy of ID document

Contact details

Banking details, where applicable

Proof of qualifications, where applicable

PPRA / FFC information, if already registered

Any office-specific onboarding documentation

Once your documents have been submitted, the internal onboarding process can begin.

Step 2: Your Details Are Added To The Leapfrog Network

Once your documents are received, your details will be captured internally so that the relevant teams can begin setting up your access.

This may include:

Creating or confirming your agent profile

Adding your information to internal systems

Preparing your Leapfrog email address

Giving you access to the correct office resources

Starting your onboarding and training journey

Please ensure that your full name, cellphone number, and email address are correct, as these details are used across multiple systems.

Step 3: FFC Registration / PPRA Process

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Registering For Your FFC

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If you are joining as a property practitioner, you must be correctly registered with the PPRA and hold a valid Fidelity Fund Certificate, also known as an FFC, before operating as a compliant agent.

If you are still a candidate property practitioner, your office will guide you on the registration process and what information is required.

Important:
You may not operate as a property practitioner or earn commission unless your PPRA / FFC status is compliant.

What you may need to complete:

Create or access your PPRA profile

Submit the required personal and business information

Upload the required supporting documents

Ensure payment of the applicable PPRA fees

Track your FFC application status

Provide proof of your FFC once issued

Your office or team leader will guide you through the specific requirements that apply to your role and registration status.

As part of your onboarding, you may receive a Leapfrog email address linked to your office or role.

Your Leapfrog email address is important because it may be used for:

- Leapfrog Community access

- CRM access

- Launchpad access

- Internal communication

- Training invitations

- Brand and system-related updates

Please use your Leapfrog email address wherever possible when registering for Leapfrog platforms. This helps us keep your access organised and linked to the correct office.

Tip: Once your Leapfrog email address has been created, save the login details securely and use Google Chrome as your main browser for daily Leapfrog platform access.

The Leapfrog Community is one of the first platforms you should join.

This is where you will find:

- Training content

- Announcements

- CRM support

- Learning videos

- Community discussions

- Events and updates

- Agent resources

- Important internal communication

Once you have access, go to the Learning tab and start with the course:

Getting To Know Your Leapfrog Tech Stack

This course will help you understand the key systems you will use, including where to find the Leapfrog Launchpad and how to access the main tools available to agents.

The Leapfrog Launchpad is your central daily access point for Leapfrog systems and resources.

Once you have access, you can visit: www.leapfrog.co.za
-> Then click: Agent Login in the top-right corner.

From the Launchpad, you will be able to navigate to key platforms and resources such as:

- CRM

- Brand Resources

- Knowledge Base

- Leapfrog Community

- Training material

- Quick Links

- Agent tools

The Launchpad should become your daily starting point.

The Leapfrog CRM is used to manage contacts, leads, pipelines, communication, follow-ups, and sales or rental opportunities.

Before requesting CRM support, please make sure you have completed the first basic steps:

Log into the CRM at twice

Watch the CRM training videos in the Leapfrog Community

Review the CRM Manual in the Launchpad Knowledge Base

Post questions in the CRM Questions channel if you get stuck

When asking for CRM help, please include screenshots and explain what you were trying to do.

This allows the support team to assist faster and more accurately.

You will also be given access to the listing platform used to load and manage property listings, namely Fusion.

This platform will be used for:

- Loading property listings

- Updating property information

- Managing listing photos

- Publishing to property portals

- Keeping listing data accurate

Important: Always make sure your listings are accurate, complete, and compliant before publishing.

Leapfrog agents have access to brand resources to help maintain a consistent and professional market presence.

This may include:

- Logo files

- Brand guidelines

- Marketing templates

- Social media assets

- Presentation material

- Campaign artwork

- Office-approved marketing content

These resources can be accessed through the Leapfrog Launchpad under Brand Resources.

Please use official Leapfrog brand material only. Consistent branding protects the credibility of the national network.

New agents should complete the available onboarding and system training before requesting additional support.

Start with:

1. Getting To Know Your Leapfrog Tech Stack

2. CRM Basics

3. Launchpad overview

4. Community overview

The goal is not to learn everything in one day. The goal is to know where to go when you need help.

Monthly training sessions will commence on our Elevator sessions focused on the CRM.